Support
How can we help?
Send us a message and we aim to reply within 2 working days. You can also email support@orvellaapp.com.
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Back to homeCommon questions
How do I export my data?
You can export your full record from within the app, under Settings. Your data is yours to keep and take with you.
How do I delete my account and data?
In the app, go to Me → Account and tap Delete my account. If you cannot open the app, use our Delete account page and we will complete the request within 30 days.
How do I manage or cancel a subscription?
Subscriptions are managed through your Apple ID or Google Play account. On iPhone: Settings → Apple ID → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. You can also open Manage subscription from Me → Your plan in Orvella. The free tier stays available without a subscription.
What is included for free?
Unlimited symptom logging, full history, 1 doctor's report of any timeframe, weekly and monthly recaps when each period ends, community insights, descriptive patterns, export and treatment history, and document storage (2 on Free). Premium adds generate a recap anytime, a yearly recap, unlimited reports, benefits and specialty formats, Pattern Checker, full symptom timeline, marker trends with care overlays, Patterns PDF export, saved checks for appointments, unlimited document storage, Apple Health / Health Connect activity, sleep and heart data, ingredient lists and meal co-occurrence, full tailored appointment prep, and encrypted journal.
Is Orvella medical advice?
No. Orvella helps you record and reflect on your own health and build a record for appointments. It does not diagnose or give medical advice - always speak to a qualified healthcare professional, and in an emergency call 999.